It also affected Lightroom cloud customers with photos and presets that had not yet synced to the Adobe cloud.” It also recommends users check their iPad or iPhone system backups to see if they can return to a state before the update that might have saved the missing photos. It reiterates that the bug “affected customers using Lightroom mobile without a subscription to the Adobe cloud.
Update, 4:55PM ET: Adobe has posted a few more details on a support page for Lightroom for mobile 5.4.0 for iPadOS and iOS. While Adobe shouldn’t be let off the hook for this error, perhaps the importance of multiple backups is the hard lesson we can learn from this. Some users noted that they had fortunately backed up their photos or stored them elsewhere - not a bad idea, considering another big company, Canon, also lost images following a ransomware attack. Apologies will not bring it back.”Īdobe hasn’t further commented on the bug outside Flohr’s post. A recent update to the Adobe Lightroom app permanently deleted some iOS users’ photos and presets, an Adobe rep confirmed on the Photoshop feedback forums. “Rikk, we understand the announcement, however this doesn’t solve the problem,” wrote Ewelina Wojtyczka. Needless to say, users who had just lost photos and presets were not happy. This makes it sound like only pictures that weren’t backed up to Adobe’s Cloud were deleted, though that’s no comfort to people who lost their photos. Flohr did note that the Lightroom cloud, and Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic weren’t affected. “We sincerely apologize to any customers who have been affected by this issue.” It’s unclear exactly how many users were affected. “We know that some customers have photos and presets that are not recoverable,” Flohr wrote. Yes, it includes all the features and updates in the latest version of Photoshop Lightroom.
Create amazing photos at your desk or on-the-go with a free trial of Adobe Lightroom. The goal of this release is to provide support for additional camera. Lightroom 5.7 is available on and through the update mechanism in Lightroom 5.
They include support for 24 new cameras including Sony A5100 and QX1 plus a whopping 57 new lens profiles.
However, he didn’t have good news for customers who had already lost photos and presets. Download the full version of Adobe Lightroom for free. Adobe Lightroom 5.7 and Camera Raw 8.7 are available as final release updates. Please help!” wrote user Karen Floyd.Īdobe rep Rikk Flohr responded to the thread, saying Adobe is aware of the bug and that a new update, 5.4.1, corrected the issue. “All presets and most of my 8000+ pics are gone as of today-08/18/20. Can I get Photoshop Lightroom without a Creative Cloud membership No, Photoshop Lightroom is available only as part of a Creative Cloud. Can I download the free trial to my phone Yes, you can use the free trial on your smartphone, iPad, and the web. Other users replied saying they were experiencing the same issue. Yes, it includes all the features and updates in the latest version of Photoshop Lightroom. On Tuesday, user Mohamad Alif Eqnur posted in the Photoshop feedback forums that he had updated his iOS app, and subsequently lost all of his pictures and presets. Adobe has since corrected the issue, which was first spotted by PetaPixel, but not before drawing the ire of many disappointed users.Īn update to version 5.4 of the app for the iPhone and iPad arrived earlier this week. (According to reports, photographers lost photos and presets that were not synched to the cloud.)Īccording to a number of sources, affected users will be unable to retrieve their photos.A recent update to the Adobe Lightroom app permanently deleted some iOS users’ photos and presets, an Adobe rep confirmed on the Photoshop feedback forums. Unfortunately, some photographers experienced the opposite of that: For the past couple of days, content creators on various social media forums have been posting their angry complaints about losing photos and presets after updating Adobe Lightroom’s iOS app to Lightroom 5.4.0 on iPhone and iPad, according to a number of photography websites, including Petapixel, where the story first appeared.
The conventional wisdom for pro photographers is that when there’s an update for one of your important mobile apps-let’s say an app like Adobe Lightroom CC-you download and install the update, in order to optimize the app, perhaps to make it speedier or more efficient.